Shipping policy

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Shipping & Delivery Policy

Welcome to Prime Card! We are committed to delivering your orders as quickly and securely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 1–2 business days (Sunday to Thursday, excluding national holidays).

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or WhatsApp.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with top carriers (such as Aramex, SMSA, and SPL) to ensure reliable delivery.

Destination Shipping Method Estimated Delivery Time Shipping Cost
Riyadh Local Express 1–2 Business Days
Other Saudi Cities Standard Shipping 2–5 Business Days
GCC Countries International Standard 4–7 Business Days

💡 Free Shipping: We offer free standard shipping across Saudi Arabia for .

3. Digital Products Delivery (If applicable)

If you are purchasing a Digital Card (Gaming cards, gift cards, or vouchers):

  • No physical shipping is required.

  • Your digital code will be delivered instantly via Email/SMS/WhatsApp as soon as payment is confirmed.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or text message once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours.

5. Customs, Duties, and Taxes (International)

Prime Card is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Delivery Address

We are not responsible for orders delivered to an incorrect address provided by the buyer. Please double-check your shipping details before finalizing your payment. If you notice a mistake, contact our support team immediately before the order status updates to "Shipped."

7. Damages & Lost Packages

If you receive your order damaged, or if it gets lost in transit, please save all packaging materials and damaged goods, and contact our customer support team immediately so we can file a claim with the carrier and send you a replacement.

Contact Us

If you have any questions about our Shipping Policy, please reach out to us:

  • Email: support@primecard.com